UNM Canvas Has Replaced UNM Learn

Rocket Ship

The University of New Mexico now uses the Canvas Learning Management System. It replaced Blackboard Learn starting with the Summer 2022 semester.

Canvas has been implemented. As you can see in the timeline below, we have been busy at work with various implementation tasks, such as system configuration, building an integration between Banner and Canvas, assessing content migration options, custom development and branding, developing processes and how to structure the course hierarchy within Canvas, evaluating roles and permissions, and planning how to roll out Canvas at UNM (to name just a few).

This site provides information about progress, timeline, and updates throughout the process. Please visit Teaching & Learning Workshops for upcoming Canvas training and Open Lab sessions.

Jump to Documentation for:

Instructor Quicklinks

Resources

Learn about Canvas.

Training

View training opportunities.

Migration

Transition to Canvas.

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Canvas Implementation Timeline

Fall 2019

  • Identify team to build Request for Proposal (RFP) for a new LMS
  • Build RFP
    • Build questions for RFP
    • Identify detailed use cases for proposal questions
    • Create minimum/must-have requirements for proposal

Spring 2020

  • Issue RFP
  • Identify RFP scoring committee
  • Delay: Focus redirected to COVID-19 Academic Continuity projects

Summer 2020

  • Score RFP submissions to identify top 3 finalists
  • Create evaluation plan
  • Set up and configure 3 Learning Management System (LMS) test sites
  • Delay: Focus redirected to COVID-19 Academic Continuity projects

Fall 2020

  • Begin RFP Evaluation projects
    • Invite UNM Community, including faculty and students, to participate in evaluating the 3 LMS finalists
    • Build support plan and contacts for project
    • Draft and send communications
    • Create process to enable UNM Community participation within Procurement requirements. Build registration form for evaluation participants including non-disclosure agreement.
    • Create a collaborative Teams space for UNM Community to provide resources and information about the evaluation process. Manage and respond to discussions.
    • Provide sandboxes for each instructor and staff participant in each LMS
    • Work with each LMS vendor to provide sample and training courses for evaluation participants
    • Set up and help lead vendor sessions for faculty, students, and LMS staff
    • Weekly meetings for LMS staff with each LMS finalist
    • Set up and help lead weekly office hours for each LMS vendor for the UNM Community to attend if they want to ask questions
    • Set up process to route questions to each vendor (separate from office hours sessions) and provide answers back to UNM community
    • Build task-based surveys for participants to test out functionality and provide feedback on each LMS
    • Collect feedback from participants

Spring 2021

  • Complete Evaluation Project
    • Analyze feedback collected
    • Select top finalist
    • Create findings report
  • Contract
    • Contract negotiations and security review
    • Contract finalized
    • RFP awarded to Canvas
  • Announce finalist, Canvas
  • Kickoff meeting with vendor, meet our Canvas CSM and Project Consultant. Began weekly calls with them.
  • Kickoff separate process for piloting a Canvas instance for Continuing Education
  • Delay: Blackboard Learn upgrade to 3900 in May 2021

Summer 2021

  • Canvas Implementation kickoff
    • Kickoff meeting for implementation team members
    • Get access to Canvas production system
    • Select URL for Canvas system
    • Implement vanity URL (canvas.unm.edu)
    • LMS and CTL staff start attending Canvas trainings through the UNM Canvas Portal
    • Branding for Canvas, complying with both UNM and Instructure Canvas branding guideline
  • Begin Implementation Tasks
    • Set up Azure authentication
    • Determine field mapping and method for adding Banner user accounts
    • Test impact of user data changes (e.g., NetID change) on existing Canvas data (e.g., submissions and grades)
    • Evaluate and configure Canvas account settings
    • Evaluate and configure Teacher and Student course roles
    • Test and implement CSS and JavaScript customizations.
    • Develop and implement maintenance plan for customizations.
    • Develop method for checking new and changed settings for bi-weekly deploys and monthly Canvas release updates.
    • Determine protocols for staff sandboxes
    • Set up Confluence area to document internal procedures
    • Begin testing exports for bulk migration
    • Develop Learn-to-Canvas comparison document
  • Blackboard Learn Demise Planning
    • Including course content migration, course content exports, and archives for data retention. Blackboard Learn contract original end date was 8/31/22.

Fall 2021

  • Continue Canvas Implementation tasks
    • Build subaccount structure
    • Map Banner SIS fields for departments, courses, and sections for Banner integration
    • Evaluate course settings
    • Evaluate user settings
    • Provide sandboxes to LMS and CTL staff
    • Customize Help menu in Canvas
    • Start building integration between Banner and Canvas for users, courses, sections, student enrollments, instructor assignments, and drops
    • Develop process for adding new Banner users ad hoc
    • Finalize branding
    • Evaluate and configure Canvas settings and feature options based on testing and research
    • Evaluate other account level settings
    • Determine protocols and procedures for creating and managing faculty sandboxes
    • Determine course quotas
    • Begin meeting with Instructure Strategic Consultant
    • Worked with Instructure Instructional Designer to build UNM template
  • Instructor access to begin training
    • Develop and implement plan to give faculty access to Canvas and its training portal and sandbox courses
    • Pull report of all instructors that taught in Spring, Summer, or Fall 2021
    • Add UNM user accounts to Canvas
    • Create a sandbox for each instructor
    • Create form and process for new instructors and instructional support staff to request a sandbox course
    • Create documentation for this phase focused around sandbox courses, Canvas training portal, getting started in Canvas, and how to get support
    • Develop and execute communication plans for this phase
  • Spring opt-in plan (canceled later in Fall semester due to resource and time contraints, partially stemming from Learn upgrade)
    • Start tasks for Spring opt-in and prioritizing settings, roles, etc. needed for this phase
    • Work with apps team to modify and test the web-enhancement application in LoboWeb
    • Work with UNM Scheduling Office to develop Banner codes for new Canvas LMS and the procedures for opt-in.
    • Develop application for students to determine which system their course is in (Blackboard or Canvas)
    • Develop request form for courses that are scheduled to use the LMS to opt in to Canvas. Work with branch Deans of Instruction to include additional considerations for branch courses
    • Develop and test process for instructors who opt in to Canvas but determine they need to use Learn instead
    • Pilot canceled
  • Migration tasks
    • Develop an application for exporting all courses (content, not student data) from UNM Learn
    • Build database for storing manifest (instructor-of-record, TA, course name, course id, etc.) information for exported courses
    • Complete exports for courses prior to Fall 2021
    • Meet with migration specialists at Instructure for bulk migration of courses from Learn to Canvas
    • Develop and test bulk migration plan including location and state of migrated courses in Canvas
    • Begin bulk migrating Summer 2021 courses
    • Extensive validation testing of migrated course to develop documentation on the migration process, including specifics for different Learn tools and content types, missing content, gotchas, etc.
  • Continue Learn Demise Planning
    • Look for a student data archive solution that will meet with state regulations on record retention
    • Meet with K16, the vendor that will handle archiving courses for student data retention and migration for some AOP courses
    • Validate test data for the retention archive solution and work with vendor on solutions to issues Meet with K16, the vendor that will handle archiving courses for data retention and migration for some AOP courses
    • Discussions with Blackboard and IT leadership about the possibility and cost to extend access to Blackboard via a limited license to serve as a reference for faculty during course migration (not for student instruction)
  • Integrations/External Apps
    • Begin third-party integrations
    • Develop task tracking template for integrations
    • Reach out to vendors for first batch of integrations to request HECVAT, installation instructions, any changes to the tool and the data it sends/collects
    • Configure and test Kaltura in Canvas test environment and started creating documentation
    • Configure and test Zoom in Canvas test environment and started creating documentation
    • Configure and test LibGuides in Canvas test environment
    • Configure and test the Redirect tool
    • Publish documentation for the Redirect tool
  • Monthly e-mail updates to Learn instructors and course design and support staff
  • Monthly online Canvas chat sessions to provide implementation updates to the UNM community
  • Develop Bridge to Canvas training course
  • Complete pilot for Continuing Education Canvas instance. Finalize contract for future use.
  • Delay: Emergency Learn upgrade

Spring 2022

  • Continue Canvas Implementation
    • Evaluate options for course assistant roles. Configure and test TA and Designer roles.
    • Develop and implement framework for non-Banner courses. Configure and test enrollment management options. Pilot with Digital Learning at Center for Teaching and Learning. Plan for migration of non-Banner courses. Develop request form, communication plan, and documentation. Develop documentation for management of non-Banner courses.
    • Research, test, and document procedures for business processes: Incompletes, drops, bulk enrollment and unenrollment for non-SIS roles, etc.
    • Research and test section groups (Canvas cross-lists). Coordinate with Office of the Provost regarding FERPA considerations for cross-listed courses. Develop plan to address concerns.
    • Develop the Section Group Request application. Research which data is needed to make a section group in Canvas and build the form to output the correct data. Identify any concerns we want to warn users about regarding section groups and any helpful information to know about how section groups work in Canvas vs our old Learn system.v Modify the verbiage on the form and documentation with identified information. Test new version of the form. Build internal procedures and end-user documentation.
    • Work with UNM Office of Equal Opportunity to implement personal pronoun selection within Canvas. Test and configure pronouns for users to select by adding the list of pronouns available in LoboWeb to the pronoun list in Canvas.
    • Research the People tool to evaluate student privacy concerns.
  • Complete customization of integration between Banner and Canvas
    • Develop Banner integration test plan to include live and on-demand events for person, course section, instructor assignment/unassignment, and student enrollment/unenrollment events. Complete testing.
    • Process roughly 1.5 million test events from previous terms to drive out any remaining issues.
    • Complete configuration with Banner integration middleware.
    • Complete setup of automation.
    • Test error recovery.
  • Temp courses
    • Develop and implement plan to give faculty access to start developing content through the use of Temp course shells.
    • Develop naming convention and sub account structure for temp courses.
    • Develop and test plan for expiring old Temp courses using terms. Create terms for temp course shells and configure start and end dates.
    • Develop form for instructors to request Temp courses.
    • Develop and document support procedures around Temp course requests.
  • Individual Migrations
    • Develop and implement plan to allow instructors to request migrations for courses that have not been bulk migrated.
    • Develop process to export courses at command line to avoid taxing Learn resources.
    • Create a storage drive for export files and a database to track Learn course exports.
    • Develop naming conventions and protocols for migrated courses.
    • Develop process for support staff to access export files for migration requests.
    • Create request form for migration requests.
    • Develop and document support procedures for processing migration requests.
  • Continue bulk migration tasks
    • Export Fall 2021 courses from Learn and bulk migrate to Canvas.
    • Test scripts and files needed to enroll all assigned instructors to migrated courses for Summer and Fall 2021.
    • Begin exports for Spring 2022 courses after finals week.
  • Planning for go-live for summer/fall sync with Banner (April 2022)
    • Work with Scheduling to change Banner integration partner for summer and fall courses from BBLRN to CNVS.
    • Work with IT Apps team to make required changes to LoboWeb Add Web Component (web-enhancement) form for Canvas. Test and implement changes.
    • Develop procedure for late-enhancing spring 2022 courses to accommodate those in Learn.
    • Develop sync process for Canvas to populate summer and fall courses, instructors, enrollments using Banner data.
    • Enable live event integration between Banner and Canvas for data updates.
    • Develop application to manage access for online course designers.
  • Continue Blackboard Learn Demise Planning
    • Sign contract with K16 for student data retention archive solution. Provide K16 a few sample courses with examples of every type of item in Learn to push to their student data retention archive solution to test process and what elements are available. Provide feedback to vendor for improvements. Retest in iterations after updates have been made by the vendor.
    • Purchase limited access extension for Blackboard to allow instructors to view their Learn courses for reference purposes only once the regular Blackboard license ends in August 2022. Based on the agreement with Blackboard, no classes can be taught in Learn under the new agreement and access must be very limited.
    • Begin making plans on how to close out courses in Learn and how to restrict access to Learn once the limited license period begins.
  • Continue Integrations/External Apps
    • Kaltura integration (completed February 2022)
      • Media team hired Kaltura consultant to help with transition to Canvas.
      • Configure Kaltura on Canvas production instance and publish documentation for Kaltura.
      • Update Kaltura player in Learn to better identify media in order to help instructors who need to relink their content in Canvas.
      • Create form for users to get access to instructional Kaltura media.
      • Fix Kaltura integration to expand maximum number of courses.
    • Continue working on installing, configuring, testing, and building documentation for integrations listed on our External Apps page
      • Zoom (completed March 2022)
      • Respondus LockDown Browser and Monitor (completed April 2022)
      • LibGuides (completed April 2022)
      • Ally (completed May 2022)
      • RedShelf (completed May 2022)
      • SCORM player (completed May 2022)
      • Cengage (completed May 2022)
      • McGraw-Hill ALEKS (completed May 2022)
      • McGraw-Hill Connect (completed May 2022)
      • Norton (completed May 2022)
      • Pearson MyLab/Mastering (completed May 2022)
      • Pearson Revel (completed May 2022)
    • Begin evaluating a new replacement for SafeAssign (Blackboard’s plagiarism detection tool). Delay caused by the originally chosen vendor being acquired by another company before we could finalize an agreement.
    • Develop script to meet College of Nursing Examsoft needs, since the tool could not be integrated directly with Canvas
  • Broad campus communications
    • Provost Dispatch to All University (ALL_UNIVERSITY-L) listserv
      • March 2022 – Information about Canvas for summer courses with links to information and resources
    • UNM New Minute
      • April 2022 – Temp and bulk migrated content available in Canvas
    • Ad in MyUNM portal about Canvas
  • Provide timely updates to Academic Leadership and other units, including to the following groups:
    • Academic Technologies Advisory Board
    • Faculty Senate – IT Use Committee
    • IT Leadership
    • Health Sciences Education IT Committee
    • UNM IT / Health Sciences IT Joint Operations Committee
    • Associate Provosts / Provost leadership team / Academic Affairs
    • Branch Chancellors / CIO meetings
    • Chairs Colloquium
    • Campus Outreach and Engagement / IT Officer Meeting
    • Branch Collaborative Meeting (Distance Learning Coordinators)
    • College / Departmental meetings by request
  • Instructor training and communications
    • Weekly Bridge to Canvas courses for instructors.
    • Regularly scheduled Open Labs for individualized assistance for instructors.
    • Monthly online Canvas Chat sessions to provide implementation updates to the UNM community.
    • 12 Canvas Spring Training Sessions launched. Recordings available on the CTL website.
    • Announcement in Canvas for Teacher role to remind about publishing courses in Canvas before summer classes start.
    • Regular e-mail updates to Learn instructors and course design and support staff, including:
      • Learn Instructor (LEARN_INSTRUCTOR-L) Listserv
        • January 2022 – Highlighting Canvas trainings available, Sandbox Request Form, and Temp and migrated courses coming soon.
        • February 2022 – Availability of Temp and migrated courses.
      • All Faculty (ALLFAC-L) listserv
        • February 2022 – Availability of Temp and migrated courses.
        • April 2022 – Availability of Summer and Fall 2022 courses in Canvas.
        • June 2022 – Reminder about multiple training opportunities available for Canvas.
      • New Canvas Instructor (CANVAS_INSTRUCTOR-L) Listserv
        • April 2022 - Send first communication to Canvas Instructor Listserv announcing Summer and Fall 2022 courses are now available in UNM Canvas.
        • May 2022 - Send update about Section Groups are now available and other integrated tools now in Canvas.
        • May 2022 – Send Canvas information for summer 2022 courses.
        • June 2022 - Send reminder to Instructors to publish courses in Canvas before start of Summer 2022.
      • Welcome Email to Summer Online Main Campus instructors - May 2022
  • Student updates & communications
    • Meet with New Student Orientation team to update information about the Learning Management System, Canvas, that replaced Learn.
    • Work with the IT Communication and Marketing team to develop communication plan and graphics for digital signage, flyers, emails, and social media posts.
    • Send email All Students (ALLSTU-L) listserv in April 2022 about Canvas coming starting Summer 2022 courses with links to documentation and an overview/tutorial on Canvas.
    • Communications with various departments around campus to help spread the word, including Deans, Chairs, Academic Operations Officers, Departmental Administrators, Advisors, Student Services, GPSA, ASUNM, etc., and an update at Campus Outreach meeting.
    • Digital Signage around UNM Campus (SUB, libraries, etc.) about Canvas.
    • Work with IT Apps team to make changes to MyUNM portal, including replacing UNM Learn icon in upper-right with Canvas, updating links on Student Life, Faculty Life, Student Guide and other areas in the portal to point to Canvas resources, instead of Learn.
    • Work with IT Communication Team to place Canvas information graphic on MyUNM homepage.
    • Reach out to various departments around campus that have sites with information about Learn to ask they be updated for Canvas.
    • Work with Accessibility Resource Center on documentation needed for students that need accommodations in Canvas.
    • Place announcement on Learn login page and within Learn near start of Summer to direct students to Canvas for Summer courses.
    • Work with Scheduling Office and IT Apps team to update information about remote meeting rooms in the Class Schedule.
  • Center for Teaching Learning (CTL) Team updates
    • Add four project assistants to the CTL team to support transition to Canvas. Funding provided by Provost’s Office and remaining CARES act.
    • Complete planning and business process for CTL user in online courses. This user allows for personalized and timely support in Online courses.
    • Test and calibrate migration by K16 High Touch migration service for summer Accelerated Online Program courses.
    • Make CTL Course Template available in Canvas Commons.
  • UNM Canvas Support Team updates
    • Obtain approval from CIO to hire four additional student employees to help with the UNM Canvas Support desk.
    • Update phone ACD system for support line.
    • Update the Oracle Service Cloud (FastInfo/StudentInfo) ticketing system to add Canvas as a category.
    • Update knowledgebase articles in FastInfo (for instructors) and StudentInfo (for students).
    • Create triage for UNM Canvas Support Team on using available API calls and other support tools in Canvas.
    • Create triage for after-hours support provider, Embanet, to use.
    • Create support procedures for UNM Canvas Support Team in internal wiki tool.
  • Continuous documentation updates/improvements to canvasinfo.unm.edu
    • Create student materials – Student Resources, Overview of Canvas, and Why Can’t I See My Course in Canvas.
    • Create new instructor materials – Roles in Canvas, Web-Enhance Your Course, How to Get Support, Terms of Use, Start of Semester Checklist, Getting Started, Section Groups, Temp Course, Common Type of Canvas Courses, Why Can’t I or My Students See My Course, and a Comparison Chart.
    • Update existing instructor resources – What's New in UNM Canvas, Instructor Guide, Migration Options, Migration Cleanup Checklist, External Apps, System Status & Alerts, and There’s a Form for That.
    • Create several integration help pages (e.g. RedShelf, Kaltura, Zoom, Respondus, etc.).
  • Continuous adjustment to documentation and support procedures based on user feedback, support trends, and other lessons learned

Summer 2022

  • Instruction begins in Canvas. All online, hybrid, and web-enhanced courses will be in Canvas starting Summer 2022.
  • Continue implementation tasks as needed

Fall 2022

  • All online, hybrid, and web-enhanced courses will be in Canvas in Fall 2022.
  • Continue implementation tasks as needed

Fall 2019

  • Identify team to build Request for Proposal (RFP) for a new LMS
  • Build RFP
    • Build questions for RFP
    • Identify detailed use cases for proposal questions
    • Create minimum/must-have requirements for proposal

Spring 2020

  • Issue RFP
  • Identify RFP scoring committee
  • Delay: Focus redirected to COVID-19 Academic Continuity projects

Summer 2020

  • Score RFP submissions to identify top 3 finalists
  • Create evaluation plan
  • Set up and configure 3 Learning Management System (LMS) test sites
  • Delay: Focus redirected to COVID-19 Academic Continuity projects

Fall 2020

  • Begin RFP Evaluation projects
    • Invite UNM Community, including faculty and students, to participate in evaluating the 3 LMS finalists
    • Build support plan and contacts for project
    • Draft and send communications
    • Create process to enable UNM Community participation within Procurement requirements. Build registration form for evaluation participants including non-disclosure agreement.
    • Create a collaborative Teams space for UNM Community to provide resources and information about the evaluation process. Manage and respond to discussions.
    • Provide sandboxes for each instructor and staff participant in each LMS
    • Work with each LMS vendor to provide sample and training courses for evaluation participants
    • Set up and help lead vendor sessions for faculty, students, and LMS staff
    • Weekly meetings for LMS staff with each LMS finalist
    • Set up and help lead weekly office hours for each LMS vendor for the UNM Community to attend if they want to ask questions
    • Set up process to route questions to each vendor (separate from office hours sessions) and provide answers back to UNM community
    • Build task-based surveys for participants to test out functionality and provide feedback on each LMS
    • Collect feedback from participants

Spring 2021

  • Complete Evaluation Project
    • Analyze feedback collected
    • Select top finalist
    • Create findings report
  • Contract
    • Contract negotiations and security review
    • Contract finalized
    • RFP awarded to Canvas
  • Announce finalist, Canvas
  • Kickoff meeting with vendor, meet our Canvas CSM and Project Consultant. Began weekly calls with them.
  • Kickoff separate process for piloting a Canvas instance for Continuing Education
  • Delay: Blackboard Learn upgrade to 3900 in May 2021

Summer 2021

  • Canvas Implementation kickoff
    • Kickoff meeting for implementation team members
    • Get access to Canvas production system
    • Select URL for Canvas system
    • Implement vanity URL (canvas.unm.edu)
    • LMS and CTL staff start attending Canvas trainings through the UNM Canvas Portal
    • Branding for Canvas, complying with both UNM and Instructure Canvas branding guideline
  • Begin Implementation Tasks
    • Set up Azure authentication
    • Determine field mapping and method for adding Banner user accounts
    • Test impact of user data changes (e.g., NetID change) on existing Canvas data (e.g., submissions and grades)
    • Evaluate and configure Canvas account settings
    • Evaluate and configure Teacher and Student course roles
    • Test and implement CSS and JavaScript customizations.
    • Develop and implement maintenance plan for customizations.
    • Develop method for checking new and changed settings for bi-weekly deploys and monthly Canvas release updates.
    • Determine protocols for staff sandboxes
    • Set up Confluence area to document internal procedures
    • Begin testing exports for bulk migration
    • Develop Learn-to-Canvas comparison document
  • Blackboard Learn Demise Planning
    • Including course content migration, course content exports, and archives for data retention. Blackboard Learn contract original end date was 8/31/22.

Fall 2021

  • Continue Canvas Implementation tasks
    • Build subaccount structure
    • Map Banner SIS fields for departments, courses, and sections for Banner integration
    • Evaluate course settings
    • Evaluate user settings
    • Provide sandboxes to LMS and CTL staff
    • Customize Help menu in Canvas
    • Start building integration between Banner and Canvas for users, courses, sections, student enrollments, instructor assignments, and drops
    • Develop process for adding new Banner users ad hoc
    • Finalize branding
    • Evaluate and configure Canvas settings and feature options based on testing and research
    • Evaluate other account level settings
    • Determine protocols and procedures for creating and managing faculty sandboxes
    • Determine course quotas
    • Begin meeting with Instructure Strategic Consultant
    • Worked with Instructure Instructional Designer to build UNM template
  • Instructor access to begin training
    • Develop and implement plan to give faculty access to Canvas and its training portal and sandbox courses
    • Pull report of all instructors that taught in Spring, Summer, or Fall 2021
    • Add UNM user accounts to Canvas
    • Create a sandbox for each instructor
    • Create form and process for new instructors and instructional support staff to request a sandbox course
    • Create documentation for this phase focused around sandbox courses, Canvas training portal, getting started in Canvas, and how to get support
    • Develop and execute communication plans for this phase
  • Spring opt-in plan (canceled later in Fall semester due to resource and time contraints, partially stemming from Learn upgrade)
    • Start tasks for Spring opt-in and prioritizing settings, roles, etc. needed for this phase
    • Work with apps team to modify and test the web-enhancement application in LoboWeb
    • Work with UNM Scheduling Office to develop Banner codes for new Canvas LMS and the procedures for opt-in.
    • Develop application for students to determine which system their course is in (Blackboard or Canvas)
    • Develop request form for courses that are scheduled to use the LMS to opt in to Canvas. Work with branch Deans of Instruction to include additional considerations for branch courses
    • Develop and test process for instructors who opt in to Canvas but determine they need to use Learn instead
    • Pilot canceled
  • Migration tasks
    • Develop an application for exporting all courses (content, not student data) from UNM Learn
    • Build database for storing manifest (instructor-of-record, TA, course name, course id, etc.) information for exported courses
    • Complete exports for courses prior to Fall 2021
    • Meet with migration specialists at Instructure for bulk migration of courses from Learn to Canvas
    • Develop and test bulk migration plan including location and state of migrated courses in Canvas
    • Begin bulk migrating Summer 2021 courses
    • Extensive validation testing of migrated course to develop documentation on the migration process, including specifics for different Learn tools and content types, missing content, gotchas, etc.
  • Continue Learn Demise Planning
    • Look for a student data archive solution that will meet with state regulations on record retention
    • Meet with K16, the vendor that will handle archiving courses for student data retention and migration for some AOP courses
    • Validate test data for the retention archive solution and work with vendor on solutions to issues Meet with K16, the vendor that will handle archiving courses for data retention and migration for some AOP courses
    • Discussions with Blackboard and IT leadership about the possibility and cost to extend access to Blackboard via a limited license to serve as a reference for faculty during course migration (not for student instruction)
  • Integrations/External Apps
    • Begin third-party integrations
    • Develop task tracking template for integrations
    • Reach out to vendors for first batch of integrations to request HECVAT, installation instructions, any changes to the tool and the data it sends/collects
    • Configure and test Kaltura in Canvas test environment and started creating documentation
    • Configure and test Zoom in Canvas test environment and started creating documentation
    • Configure and test LibGuides in Canvas test environment
    • Configure and test the Redirect tool
    • Publish documentation for the Redirect tool
  • Monthly e-mail updates to Learn instructors and course design and support staff
  • Monthly online Canvas chat sessions to provide implementation updates to the UNM community
  • Develop Bridge to Canvas training course
  • Complete pilot for Continuing Education Canvas instance. Finalize contract for future use.
  • Delay: Emergency Learn upgrade

Spring 2022

  • Continue Canvas Implementation
    • Evaluate options for course assistant roles. Configure and test TA and Designer roles.
    • Develop and implement framework for non-Banner courses. Configure and test enrollment management options. Pilot with Digital Learning at Center for Teaching and Learning. Plan for migration of non-Banner courses. Develop request form, communication plan, and documentation. Develop documentation for management of non-Banner courses.
    • Research, test, and document procedures for business processes: Incompletes, drops, bulk enrollment and unenrollment for non-SIS roles, etc.
    • Research and test section groups (Canvas cross-lists). Coordinate with Office of the Provost regarding FERPA considerations for cross-listed courses. Develop plan to address concerns.
    • Develop the Section Group Request application. Research which data is needed to make a section group in Canvas and build the form to output the correct data. Identify any concerns we want to warn users about regarding section groups and any helpful information to know about how section groups work in Canvas vs our old Learn system.v Modify the verbiage on the form and documentation with identified information. Test new version of the form. Build internal procedures and end-user documentation.
    • Work with UNM Office of Equal Opportunity to implement personal pronoun selection within Canvas. Test and configure pronouns for users to select by adding the list of pronouns available in LoboWeb to the pronoun list in Canvas.
    • Research the People tool to evaluate student privacy concerns.
  • Complete customization of integration between Banner and Canvas
    • Develop Banner integration test plan to include live and on-demand events for person, course section, instructor assignment/unassignment, and student enrollment/unenrollment events. Complete testing.
    • Process roughly 1.5 million test events from previous terms to drive out any remaining issues.
    • Complete configuration with Banner integration middleware.
    • Complete setup of automation.
    • Test error recovery.
  • Temp courses
    • Develop and implement plan to give faculty access to start developing content through the use of Temp course shells.
    • Develop naming convention and sub account structure for temp courses.
    • Develop and test plan for expiring old Temp courses using terms. Create terms for temp course shells and configure start and end dates.
    • Develop form for instructors to request Temp courses.
    • Develop and document support procedures around Temp course requests.
  • Individual Migrations
    • Develop and implement plan to allow instructors to request migrations for courses that have not been bulk migrated.
    • Develop process to export courses at command line to avoid taxing Learn resources.
    • Create a storage drive for export files and a database to track Learn course exports.
    • Develop naming conventions and protocols for migrated courses.
    • Develop process for support staff to access export files for migration requests.
    • Create request form for migration requests.
    • Develop and document support procedures for processing migration requests.
  • Continue bulk migration tasks
    • Export Fall 2021 courses from Learn and bulk migrate to Canvas.
    • Test scripts and files needed to enroll all assigned instructors to migrated courses for Summer and Fall 2021.
    • Begin exports for Spring 2022 courses after finals week.
  • Planning for go-live for summer/fall sync with Banner (April 2022)
    • Work with Scheduling to change Banner integration partner for summer and fall courses from BBLRN to CNVS.
    • Work with IT Apps team to make required changes to LoboWeb Add Web Component (web-enhancement) form for Canvas. Test and implement changes.
    • Develop procedure for late-enhancing spring 2022 courses to accommodate those in Learn.
    • Develop sync process for Canvas to populate summer and fall courses, instructors, enrollments using Banner data.
    • Enable live event integration between Banner and Canvas for data updates.
    • Develop application to manage access for online course designers.
  • Continue Blackboard Learn Demise Planning
    • Sign contract with K16 for student data retention archive solution. Provide K16 a few sample courses with examples of every type of item in Learn to push to their student data retention archive solution to test process and what elements are available. Provide feedback to vendor for improvements. Retest in iterations after updates have been made by the vendor.
    • Purchase limited access extension for Blackboard to allow instructors to view their Learn courses for reference purposes only once the regular Blackboard license ends in August 2022. Based on the agreement with Blackboard, no classes can be taught in Learn under the new agreement and access must be very limited.
    • Begin making plans on how to close out courses in Learn and how to restrict access to Learn once the limited license period begins.
  • Continue Integrations/External Apps
    • Kaltura integration (completed February 2022)
      • Media team hired Kaltura consultant to help with transition to Canvas.
      • Configure Kaltura on Canvas production instance and publish documentation for Kaltura.
      • Update Kaltura player in Learn to better identify media in order to help instructors who need to relink their content in Canvas.
      • Create form for users to get access to instructional Kaltura media.
      • Fix Kaltura integration to expand maximum number of courses.
    • Continue working on installing, configuring, testing, and building documentation for integrations listed on our External Apps page
      • Zoom (completed March 2022)
      • Respondus LockDown Browser and Monitor (completed April 2022)
      • LibGuides (completed April 2022)
      • Ally (completed May 2022)
      • RedShelf (completed May 2022)
      • SCORM player (completed May 2022)
      • Cengage (completed May 2022)
      • McGraw-Hill ALEKS (completed May 2022)
      • McGraw-Hill Connect (completed May 2022)
      • Norton (completed May 2022)
      • Pearson MyLab/Mastering (completed May 2022)
      • Pearson Revel (completed May 2022)
    • Begin evaluating a new replacement for SafeAssign (Blackboard’s plagiarism detection tool). Delay caused by the originally chosen vendor being acquired by another company before we could finalize an agreement.
    • Develop script to meet College of Nursing Examsoft needs, since the tool could not be integrated directly with Canvas
  • Broad campus communications
    • Provost Dispatch to All University (ALL_UNIVERSITY-L) listserv
      • March 2022 – Information about Canvas for summer courses with links to information and resources
    • UNM New Minute
      • April 2022 – Temp and bulk migrated content available in Canvas
    • Ad in MyUNM portal about Canvas
  • Provide timely updates to Academic Leadership and other units, including to the following groups:
    • Academic Technologies Advisory Board
    • Faculty Senate – IT Use Committee
    • IT Leadership
    • Health Sciences Education IT Committee
    • UNM IT / Health Sciences IT Joint Operations Committee
    • Associate Provosts / Provost leadership team / Academic Affairs
    • Branch Chancellors / CIO meetings
    • Chairs Colloquium
    • Campus Outreach and Engagement / IT Officer Meeting
    • Branch Collaborative Meeting (Distance Learning Coordinators)
    • College / Departmental meetings by request
  • Instructor training and communications
    • Weekly Bridge to Canvas courses for instructors.
    • Regularly scheduled Open Labs for individualized assistance for instructors.
    • Monthly online Canvas Chat sessions to provide implementation updates to the UNM community.
    • 12 Canvas Spring Training Sessions launched. Recordings available on the CTL website.
    • Announcement in Canvas for Teacher role to remind about publishing courses in Canvas before summer classes start.
    • Regular e-mail updates to Learn instructors and course design and support staff, including:
      • Learn Instructor (LEARN_INSTRUCTOR-L) Listserv
        • January 2022 – Highlighting Canvas trainings available, Sandbox Request Form, and Temp and migrated courses coming soon.
        • February 2022 – Availability of Temp and migrated courses.
      • All Faculty (ALLFAC-L) listserv
        • February 2022 – Availability of Temp and migrated courses.
        • April 2022 – Availability of Summer and Fall 2022 courses in Canvas.
        • June 2022 – Reminder about multiple training opportunities available for Canvas.
      • New Canvas Instructor (CANVAS_INSTRUCTOR-L) Listserv
        • April 2022 - Send first communication to Canvas Instructor Listserv announcing Summer and Fall 2022 courses are now available in UNM Canvas.
        • May 2022 - Send update about Section Groups are now available and other integrated tools now in Canvas.
        • May 2022 – Send Canvas information for summer 2022 courses.
        • June 2022 - Send reminder to Instructors to publish courses in Canvas before start of Summer 2022.
      • Welcome Email to Summer Online Main Campus instructors - May 2022
  • Student updates & communications
    • Meet with New Student Orientation team to update information about the Learning Management System, Canvas, that replaced Learn.
    • Work with the IT Communication and Marketing team to develop communication plan and graphics for digital signage, flyers, emails, and social media posts.
    • Send email All Students (ALLSTU-L) listserv in April 2022 about Canvas coming starting Summer 2022 courses with links to documentation and an overview/tutorial on Canvas.
    • Communications with various departments around campus to help spread the word, including Deans, Chairs, Academic Operations Officers, Departmental Administrators, Advisors, Student Services, GPSA, ASUNM, etc., and an update at Campus Outreach meeting.
    • Digital Signage around UNM Campus (SUB, libraries, etc.) about Canvas.
    • Work with IT Apps team to make changes to MyUNM portal, including replacing UNM Learn icon in upper-right with Canvas, updating links on Student Life, Faculty Life, Student Guide and other areas in the portal to point to Canvas resources, instead of Learn.
    • Work with IT Communication Team to place Canvas information graphic on MyUNM homepage.
    • Reach out to various departments around campus that have sites with information about Learn to ask they be updated for Canvas.
    • Work with Accessibility Resource Center on documentation needed for students that need accommodations in Canvas.
    • Place announcement on Learn login page and within Learn near start of Summer to direct students to Canvas for Summer courses.
    • Work with Scheduling Office and IT Apps team to update information about remote meeting rooms in the Class Schedule.
  • Center for Teaching Learning (CTL) Team updates
    • Add four project assistants to the CTL team to support transition to Canvas. Funding provided by Provost’s Office and remaining CARES act.
    • Complete planning and business process for CTL user in online courses. This user allows for personalized and timely support in Online courses.
    • Test and calibrate migration by K16 High Touch migration service for summer Accelerated Online Program courses.
    • Make CTL Course Template available in Canvas Commons.
  • UNM Canvas Support Team updates
    • Obtain approval from CIO to hire four additional student employees to help with the UNM Canvas Support desk.
    • Update phone ACD system for support line.
    • Update the Oracle Service Cloud (FastInfo/StudentInfo) ticketing system to add Canvas as a category.
    • Update knowledgebase articles in FastInfo (for instructors) and StudentInfo (for students).
    • Create triage for UNM Canvas Support Team on using available API calls and other support tools in Canvas.
    • Create triage for after-hours support provider, Embanet, to use.
    • Create support procedures for UNM Canvas Support Team in internal wiki tool.
  • Continuous documentation updates/improvements to canvasinfo.unm.edu
    • Create student materials – Student Resources, Overview of Canvas, and Why Can’t I See My Course in Canvas.
    • Create new instructor materials – Roles in Canvas, Web-Enhance Your Course, How to Get Support, Terms of Use, Start of Semester Checklist, Getting Started, Section Groups, Temp Course, Common Type of Canvas Courses, Why Can’t I or My Students See My Course, and a Comparison Chart.
    • Update existing instructor resources – What's New in UNM Canvas, Instructor Guide, Migration Options, Migration Cleanup Checklist, External Apps, System Status & Alerts, and There’s a Form for That.
    • Create several integration help pages (e.g. RedShelf, Kaltura, Zoom, Respondus, etc.).
  • Continuous adjustment to documentation and support procedures based on user feedback, support trends, and other lessons learned

Summer 2022

  • Instruction begins in Canvas. All online, hybrid, and web-enhanced courses will be in Canvas starting Summer 2022.
  • Continue implementation tasks as needed

Fall 2022

  • All online, hybrid, and web-enhanced courses will be in Canvas in Fall 2022.
  • Continue implementation tasks as needed