Log in Issues

Having Trouble Logging In?  Please see our list of common errors and solutions below. Please contact UNM Canvas Support if you need further assistance.

Forgot your password? You can reset your NetID password at netid.unm.edu


Microsoft Errors

If you receive the Microsoft "Sign-in is blocked" error (below), then you have made too many invalid login attempts and your account has been temporarily locked. The lockout time is generally 1 minute (more if you keep making invalid attempts). Please confirm you are logging in with your correct password and full UNM email address (e.g. <netid@unm.edu>), not just your NetID or Salud email. 

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If you still have problems, consult the article below. It provides additional information, including steps for getting support from UNM IT Customer Support Services. Why can't I login to LoboMail, the Bursar Account Suite, or other UNM applications that authenticate through Azure AD?

Main Campus - HSC Azure AD Authentication Conflicts 

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If you receive an error similar to:  “Sorry, but we’re having trouble signing you in…The signed in user <email> is not assigned to a role for the application” the issue may be caused by your HSC NetID credentials being cached in your browser. If you receive this error, your choices are:

  • Use a browser second browser (e.g. Chrome, Firefox, Edge, Safari), one that is different from the one used to access the HSC applications. For example, if you use Chrome for HSC applications, use Firefox for Canvas and main campus, etc.
  • Open and use a Private/inPrivate/Incognito browser window in your current browser. For most browsers, you can do this by clicking on the three dots or three dashes in the upper-right corner of the browser window. For Safari, select File > New Private Window.
  • Log out of your current HSC Azure session, so you can log into Main Campus' Azure AD. You may need to clear your cache and cookies (in Safari clear history).

 

Canvas Errors:

Failed to Log In – Canvas doesn’t have an account for user__”.

This error will appear when someone in the Active Directory (AD) group is allowed access, but they do not have an account in Canvas.

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  1. Contact UNM Canvas Support for further assistance on this.