Respondus LockDown Browser Instructor Help

For the most immediate, direct help, contact Respondus directly by filling out a ticket. Respondus offers 24/7 support, as well as troubleshooting steps, FAQs, and knowledge base articles. See Respondus Support.

Respondus offers 24/7 support, and has also posted trouble-shooting steps, FAQs, and knowledgebase articles.

• Ways to access their Help Center:
• During the Monitor pre-check process, click "It's not working."
• Inside the Respondus LockDown Browser, use the Help Center button in the menu bar along the top.
• Use Live Chat
• Search the knowledgebase
• Instructor FAQ
• Respondus Instructor Quickstart Guide (PDF)
• Other useful links on their site: https://web.respondus.com/he/lockdownbrowser/resources/

You can also contact UNM Canvas Support.

 

Known Issues

Please see the Respondus Support pages for the most up to date list of all known issues with Respondus LockDown Browser.

For issues regarding the Chromebook version of Respondus Lockdown Browser please see our support page on the topic.